FAQs
What is in your products?
Most importantly, our serums and products contain a polypeptide enriched media offering advanced skin health. There is a highly diversified variety of peptides and matrix proteins collected from dermal fibroblast stem cells. Our serums also contain growth factors, nutrients, natural hyaluronic acid, extracellular matrix proteins and cytokines.
Are there live stem cells in your products?
No. Our products are acellular. It contains no living stem cells. Our products are created using stem cell technology and contain stem cell extracts from popular regenerative medicine allografts.
Where does your flagship product come from?
Our flagship serum's are derived from the amniotic layer of placental tissue and umbilical cord tissue extracted via core stem cell technology. The amnion and cord tissue is donated by mothers after live full-term Cesarean births.
IMPORTANT: The amnion and tissue is collected by a tissue procurement bank that follows all guidelines established by the American Association of Tissue Banks (AATB). The amnion and cord tissue is then subjected to proprietary processes that produce an acellular ambient liquid allograft for skin health.
What are polypeptides?
Polypeptides are protein molecules consisting of amino acids that work to stimulate collagen production, increase cell turnover and promote elastin production. These both may strengthen the skin and can help reduce involuntary muscle contractions that can result in the appearance of fine lines and wrinkles. Polypeptides therefore may help lift and tighten the skin. Some clients say it is like a natural solution to Botox.
What is the difference between your derma roller/microneedling and the nano-technology applicator?
Microneedling has become a popular and effective treatment for cosmetic skin rejuvenation. We encourage it for many clients.
However, some clients with acne or extremely sensitive skin may not be a good candidate for microneedling. Nano infusion technology is a pen-like device that oscillates a tip up and down to gently abrade the skin, as opposed to microneedling which actually penetrates the skin.
The ElumeStemCell™ applicator nano-cartridge has silicone tips that form a mesh-like surface. This gentle abrasion generates microscopic channels in the skin that allow efficient absorption of our serums.
What can I expect after my first ElumeStemCell™ ?
Many clients tell us they notice soft and illuminated skin tone right away. Don't worry if you don't, here is what happens immediately. Your skin health has already improved after one treatment because your skin has absorbed the powerful serum and has the microscopic channels begin to heal, collagen and elastin production is stimulated. We can't wait to hear what your friends have to say about your skin health!
How often should I apply the serum?
The Hydra Serum should be applied every 6 months at the absolute minimum. Many clients use it every month via autoship and those clients report the best results we have seen. It really depends on your goals for skin health.
The Face Illuminating Serum should be used every night just before bed.
Can the serums be used on stretch marks?
YES! Both serums can be.
Do the serums need to be refrigerated?
No. It is an ambient solution meant to be stored at room temperature. It should be stored in a cool, dry place out of reach from children until ready for use.
Where do you ship to?
Currently the United States with plans to be available internationally soon.
How long until I receive my order?
Usually 5-7 days. Due mainly to the freshness and related potency of our flagship serums, we do note store excess product to just sit on the shelf. When we say limited stock available, it is not a gimmick like most, it is due to the freshly made serums to fill orders.
How do I ship my order back to you?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@elumestemcell.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.